Shipping and Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you have 14 days after receiving it to request a full refund . Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
Candice Zen Hair
Attn: Returnsc/o Hair Colour Studio 49 Northdown Street London, N1 9BP
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please Note ● A refund or exchange can only be provided if the product is faulty/defective. Any other reasons will be entirely at the discretion of Candice Zen Hair, and are unlikely. Please check that you are ordering the correct product as refunds can only be given if the product is faulty
QUESTIONS
If you have any questions concerning our return policy, please contact us at: candice@candicezenhair.com